The Admin & Customer Service Officer in the mental health sector plays a vital role in ensuring the smooth operation of the organization and maintaining high-quality customer service for clients seeking mental health services. This position requires a unique blend of administrative skills and a deep understanding of the sensitive nature of mental health services. If you are passionate about making a difference, we would love to hear from you!
Duties and Responsibilities
Customer Service Functions:
- Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.
- Interface with Visitors / Clients and clearly address their inquiries.
- Focus on providing exceptional services resulting in customer satisfaction and positive
- Ensure quality assurance in the delivery of our services
Patients' Files and Documentation:
- Opening of patients’ files for newly registered patients, allotting
- hospital and medical record number and retrieving of patients files when clients come for follow up.
- Check that all discharged patients are properly followed up by primary Clinicians.
Admin Functions:
- Ensure proper filing of official documents; answering telephone calls, compiling and typing of official documents as required, photocopying and distributing materials.
- Receive, dispatch and disseminate official correspondence.
- Assist in the procurement of office items when the need arises
Business Development Functions:
- Work with the Business team to develop excellent proposals
Facility Management:
- Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
- Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.
- Ensure effective planning and execution of operations by reducing waste levels
- Ensure the facility and the office premises is always neat and tidy.
Human Resource Function:
- Ensure proper documentation of new staff
- Manage attendance register for all staff
- Identify Staffing needs and relate it to HR
- Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.
Qualifications and Requirements
- Bachelor's Degree in any relevant course with 3-5 years related work experience
- Must have completed NYSC.
- Possess high levels of interpersonal communication, written and verbal communication, and documentation skills.
- Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently.
- Ability to multi task, prioritize workflow and complete task with a high level of organisation, responsibility and efficiency.
- Ability to adapt in a fast-paced and changing environment
- Strong problem solving and resolution skills
- Possess excellent marketing and proposal writing skills
- Ability to work on own initiative and as part of a team
- Must be social media savvy and proficient in the use of Microsoft Word, Excel and PowerPoint
- Ability to maintain strict confidentiality.
- Have a friendly disposition.
Note: Only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: ₦100,000.00 - ₦120,000.00 per month