Job Position: Admin and Operations Manager
Reports to: Chief Responsibility Officer
Location: Lagos
Main Purpose of the Role
Oversee, organize and supervise all aspects of the business and support activities that facilitate the efficient
operations while ensuring sales growth, business expansion, formation of strategic partnerships, optimal
people management and increased profitability.
Main Activities
Administrative Duties
These include but not limited to the following:
a. Coordinate and oversee all administrative and operational duties and align them with the overarching
strategic goal of the business
b. Implement effective cost management systems and initiatives across the business
c. Set and enforce agreed standards of efficient customer service delivery
d. Take full responsibility for Budget preparation and implementation
e. Take full responsibility for the productive use of human and material resources
f. Conduct in-house training and regular meetings to keep staff abreast of their duties and responsibilities
g. Management of office consumables including maintenance of stock list of consumables, distribution of
consumables as required by staff and keeping a log of distribution.
h. Coordinate office meeting and attend all business meetings.
i. Preparation of the minutes of meeting and prompt circulation
j. Providing specialized support to departments and managers to enhance performance.
k. Responsible for establishing and maintaining excellent relationship with clients, vendors and other
interface as demanded by the job.
l. Review and assist in procurement process.
m. Manage business relationship with all Vendors and ensure all Service level agreements are in place
and adhered to
n. Manage office recurrent expenditure
Business Development Duties
These include but not limited to the following:
a) Analyze and strategize with the CEO on business growth initiatives and opportunities
b) Research, develop and implement the business’s marketing strategy to deepen brand awareness
c) Periodic market and competition analysis for as part of Management report
d) Create and roll out marketing initiatives to promote commercial bookings
e) Proactively initiate and develop relationships with new and existing clients & suppliers
f) Deploy initiatives that will increase bookings & revenue
g) Financial Strategy and Administration: produce regular sales and financial reports of past and future
activities, set budgets and look at ways to improve the financial performance
h) Strategy and Development-The development of creative and ambitious yearly strategies to achieve
and exceed budget figures for each financial year.
i) Focus on increasing the frequency of rentals, partnerships and sponsorship deals towards improving
the profit margins across the business.
j) Deploy measurable strategies to increase brand awareness, retain and gain new clients
k) Attend trade and public events for networking and to secure new business opportunities to create a
pipeline of sales opportunities
l) Supervise and Coordinate Rental team (Sales and Operations) towards achieving their deliverables on
1. Rentals
2. Marketing
3. Customer Service Experience
4. Data Collection
5. Warehousing Management Protocol
6. Delivery and Retrieval process amongst others
Account and Finance
a. Oversight responsibility for the account and finance aspect of the business including reporting,
analyzing, reconciliation account payables,
b. Collaborate with auditors, tax consultation and regulators to ensure compliance and uphold good
corporate social responsibility
c. Maintain updated fixed asset registers
d. Prepare Monthly and annual expense forecast
e. Dotted supervision line to the accountant to achieve proper bookkeeping and compliance with
regulation in terms of timely returns amongst others
People Management
These include but not limited to the following:
Strategy Development, Planning & Reporting
a) Develop, refine and secure the buy-in of management, operators and all partners into an effective
Human Capital strategy and Workforce development plan. Such strategy/plan shall also ensure they
are coordinated, monitored and reported in order to ensure they deliver a quantifiable difference to the
workforce
Policy Development
a) Manage the development, implementation and regular review of a comprehensive; relevant and up to
date framework of HR/Operations/ Business development policies and procedures which are in line
with best practices, meet the needs of the business, adequately customized to all markets/locations
the company operates in and that enables the company to manage its staff in a consistent and fair
manner.
Performance Management/Reward & Benefits
a) Establish and ensure that staff are advised, trained and supported in the effective use of the
company’s performance management systems and ensure that management and operators are
supported to develop self-regulation approaches
b) Ensure adequate compliance to all company policies, internal control processes and approved processes
Recruitment & Selection: Maintains organization staff requirements by establishing a recruitment
timetable, arranging and sitting in interview panels and testing, and ensuring safe recruitment
practices and compliance inclusive of background checks; counseling managers on candidate
selection; conducting and analyzing exit interviews; recommending changes where necessary.
Employee Compensation: Maintains employee benefits programs and informs employees of benefits
by studying and assessing benefit needs and trends; Process the monthly payroll and ensure all salaries
& allowances are duly paid
Job Type: Full-time
Education:
- Undergraduate (Preferred)
Experience:
- Practical experience with a Distilleries, Breweries or FMCG: 4 years (Required)
License/Certification:
- CIPS/CISM or any other relevant professional designations (Required)