Workplace Ambassador

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Duties & responsibilities

The primary function of the Community Ambassador is to provide face to face staff assistance with general enquiries to enhance their workplace experience. Queries may include but are not limited to:

• property maintenance, cleaning, or general Facilities queries.
• meeting room setups and booking assistance.
• ergonomic set-up or HSSE issues.
• provide information on emergency & evacuation procedures.
• AV/VC technical troubleshooting.
• Building Orientations for new starters.
• Stationery and pantry items;
• Mail and storage & lost property.

The Community Ambassador must:

• build strong relationships with all stakeholders, respond to feedback, assist in the co-ordination and delivery of day to day running of office premises.
• key contact point for the relevant businesses for all curation and catering related queries.
• ensure stakeholders clearly understand services scope, drivers, objectives, constraints, and challenges, and provide regular updates (formal & informal) on progress and issues.
• provide reliable service to resolve ad hoc queries.
• improve workplace experience by reducing referral of low-level queries to technical teams.
• assist with meeting room and collaboration space setups onsite.
• assist with event management onsite where required onsite; and
• assist in remote enquiries for the Property team through shared mailbox and ticketing queues.
• Provide support for on-premise events and after-hours bar nights through the acquisition of Diageo stock and additional staffing to support these activities
• Work order management and vendor coordination for the completion of PPM, repetitive services and repairs

Operational Performance:

The Experience Lead must:

• display knowledge level enabling immediate resolution to low level queries, reducing the need to refer to a more formal service.
• review soft service offerings including pantry items and consumables and provide input into recommendations for value add or to uplift customer experience
• ensure meeting room floors are maintained in a pristine and clutter-free way, ensure rooms are set up ready for each booking and liaise with suppliers of catering, AV etc. to streamline the service offering.
• proactively review and improve operations and processes to ensure all services are delivered efficiently to meet or exceed stakeholder expectations; and
• assist Property team as required with general administration duties.
• Oversee the check-in/check-out, PTW and escorting of vendor maintenance staff to ensure the completion of planned and reactive maintenance
• Coordinate with JLL to ensure the provision of on-demand staff to support ad hoc R&M and events.

Governance & Risk:

• Ensure adherence to Diageo workplace guidelines to create a welcoming, safe, and productive workplace.
• Regular site inspections for proactive identification of facilities items requiring maintenance.
• Regular audits of desks or shared spaces for missing or malfunctioning technology
• Emergency Warden
• First Aid
• Provide weekly operations reporting and support the compilation of monthly regional governance reporting

Key skills

• Well-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations (essential)
• Well-developed time management and project management skills, ability to meet deadlines and coordinate others to meet key milestones (essential)
• Excellent client service and communication skills.
• Ability to deal with a variety of issues concurrently.
• Ability to work under pressure with limited supervision and manage a team.
• Goal orientated and focused on meeting performance targets.
• The ability to work well and develop a positive, fun team environment.
• Meet assigned financial & operational targets.
• Provision of operational knowledge to wider team
• Continued development and enhancement of own professional and personal skills

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.