About Heroes Help
Heroes Help is a volunteer-led charity supporting members of the Nigerian Armed Forces, veterans, and their families. We provide welfare, mental health, education, rehabilitation, and community-based programmes across Nigeria. Our work relies on the dedication and skill of our volunteer teams across six directorates and state-level coordination structures.
Role Summary
The Volunteers & Community Engagement Manager plays a key role in building and maintaining a vibrant and motivated volunteer network within a given state. This role ensures the successful recruitment, onboarding, training, and retention of volunteers while also fostering strong community engagement aligned with Heroes Help’s mission.
Key Responsibilities
Develop and implement strategies for recruiting volunteers to support Heroes Help programmes.
Screen, interview, and place volunteers into appropriate roles.
Create and deliver induction programmes and ongoing training.
Support volunteers through regular supervision, communication, and resources.
Organise volunteer recognition programmes and events.
Monitor volunteer satisfaction and improve retention strategies.
Promote Heroes Help’s visibility and reputation within local communities.
Collaborate with programme teams to align volunteer capacity with service delivery.
Essential Competencies
Excellent interpersonal and communication skills.
Strong organisational and time management ability.
Ability to work collaboratively and independently.
Empathy and understanding of the Armed Forces community.
Proactive problem-solving skills.
Desirable Competencies
Familiarity with volunteer management systems.
Experience designing/delivering training or workshops.
Conflict resolution and team-building skills.
Qualifications, Skills & Experience
Essential:
Experience managing or coordinating volunteers or community initiatives.
Ability to develop and implement engagement strategies.
Excellent written and verbal communication.
Desirable:
Degree or certification in HR, community development, nonprofit management, or related field.
Understanding of Armed Forces or veterans’ support services.
Experience working with grassroots or volunteer-led organisations.
Benefits of Volunteering with Heroes Help
Be part of a meaningful mission supporting Armed Forces personnel and their families.
Gain valuable leadership and project management experience in a national charity.
Collaborate with passionate and skilled professionals from across Nigeria and beyond.
Flexible volunteering structure with remote working options.
Certificates of service and professional references provided upon successful contribution.
To Apply:
Send your CV to: [email protected]
Subject line: Volunteers & Community Engagement Manager – Volunteer
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