About the role
Location: Port Harcourt, Nigeria
Mode of Employment: Permanent / Full-time
Position Title: Technical Support Engineer – Field Services
A Snapshot of Your Day
Technical Support Engineer at Siemens Energy
Siemens Energy is seeking a Technical Support Engineer to join our Field Services Operations team. This role involves supporting high-profile customers across Nigeria, West Africa, and Africa. The successful candidate will provide first-level engineering and technical support for control systems, package, electrical and mechanical-related issues to both internal and external customers. This includes developing work-packs/procedures for all outages and projects.
How You’ll Make an Impact
- Provide technical support expertise for control systems, package, electrical and mechanical issues.
- Develop work-packs and procedures for outages and projects.
- Analyze problems and provide professional guidance in resolving issues.
- Occasionally travel to provide onsite technical support.
- Ensure compliance with company and customer EHS policies.
- Provide 1st line support to field service engineers during shutdowns and projects.
- Generate the creation and preparation of work-packs for field service engineers.
- Provide 24-hour support functionality via an out-of-hours support hotline.
- Executes processes for report approvals and design changes.
- Maintain technical libraries, share-drives, and knowledge databases.
- Interact with the service engineering departments to optimize procedures.
- Multiple travels to customers and jobs sites.
What You Bring
- University degree in Electrical & Electronics, Electro-Mechanical, or Mechanical Engineering (2:2 minimum) or equivalent.
- Working towards or has COREN status.
- Over 10 years of experience in rotating equipment and engine systems or equivalent field experience.
- A master’s degree in engineering will be an added advantage.
- Electrical, Controls Systems and Mechanical engineering skills with over 10 years of working experience on industrial gas turbines. Packages
- Proven expertise in rotating equipment and electrical switching/control systems (HV, MV, LV).
- Proficient in MS Office tools, with strong commercial awareness and graduate-level engineering competency.
- Experienced in decision-making, strategic development, and delivering specialist tasks on time and within budget.
- Skilled in troubleshooting, developing technical policies, and generating new business opportunities.
- Effective communicator, liaising with internal and external customers, and providing technical support and training.
- Capable of diagnosing complex technical issues and coordinating various technical activities under pressure
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Rewards
- Working with a global team
- Opportunities to work on and lead a variety of innovative projects
- Possibility to take over further tasks within the company
- Supportive work culture
- Medical benefits
- Remote/Flexible work
- Time off/Paid holidays
- Parental leave
- Continual learning through the Learn@Siemens-Energy platform
- e-Learning
- Mentorship
- Coaching
- Open feedback culture
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
