Shopify/ Gorgias Customer Support Agent

TalentPop App

WE'RE HIRING: SHOPIFY/GORGIAS CUSTOMER SUPPORT AGENT (REMOTE)
About Us
At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.
What You’ll Do

• Respond to customers via chat, email, or phone in a professional and friendly manner
• Handle inquiries related to product information, order tracking, returns, and account concerns
• Use Gorgias and Shopify to manage tickets and provide fast, accurate support
Stay informed on product updates and support practices to ensure a consistent customer experience

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What We Offer

• Competitive pay with annual performance-based increases
• Paid time off so you can rest and recharge
• Health and dental insurance or a health stipend to make you feel your best!
• Comprehensive health and dental insurance
• Holiday bonuses in appreciation of your hard work
• Fully remote setup — work from anywhere you're comfortable
Opportunities to grow with us as we scale

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What We’re Looking For

• Excellent written and spoken English communication skills
• At least 1 year of hands-on experience with both Shopify and Gorgias
• Comfortable working independently and handling multiple conversations at once
• Empathetic, patient, and reliable when addressing customer concerns
Team-oriented with a strong work ethic and attention to detail

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What You’ll Need To Work From Home

• Your own computer or laptop (i5 processor or equivalent preferred)
A stable internet connection (at least 15 Mbps upload/download speed)

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When applying, use application code: CS
READY TO JOIN US?
If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.
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