Service Delivery Officer
Sigma Consulting Group
Customer Service & Support
- Minimum Qualification :
Job Description/Requirements
Location: Lekki, Lagos, Nigeria
Experience: 2 - 4 years
Employment Type: Full Time
Monthly Net Salary: ₦250,000
About the Role
We are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure seamless operations. This role will act as a vital link between the sales team, clients, and internal departments — ensuring excellent service delivery, customer satisfaction, and overall business growth.
Key Responsibilities
Coordinate the sales team by managing schedules, documentation, and internal communication.
Ensure availability and functionality of all sales-related tools, materials, and equipment.
Provide prompt after-sales support and address client inquiries or complaints professionally.
Maintain accurate records of financial and operational data; generate periodic reports.
Process client orders accurately and on time.
Notify clients of updates, delays, or issues and provide effective resolutions.
Monitor performance metrics, identify process inefficiencies, and recommend improvements.
Requirements
B.Sc./BA in Business Administration or related discipline (Sales/Marketing certifications are a plus).
Proven experience as a project coordinator or administrator, ideally in the IT or services industry.
Technical understanding of software development or web technologies is an added advantage.
Proficient in Microsoft Office Suite and CRM tools.
Excellent organizational and multitasking skills with keen attention to detail.
Strong communication skills—both verbal and written.
A team player with integrity, responsibility, and sound problem-solving skills.
Benefits
Competitive net monthly salary of ₦250,000
Health insurance
Pension contributions
Career growth and professional development opportunities
Collaborative and supportive work environment
Ongoing training and performance-based bonuses
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