- The Service Center Manager is responsible for overseeing the operations, performance, profitability and strategic direction of the service center.
- This role involves ensuring customer satisfaction, maintaining service standards, and driving continuous improvement in operational processes.
Key Responsibilities
- Manage daily operations of the service center, ensuring seamless service delivery and customer satisfaction.
- Supervise and provide guidance to all staff at the Service Center.
- Oversee the receipt, storage, and dispatch of spare parts, ensuring accuracy and availability of stock.
- Monitor and evaluate staff performance, providing coaching and training where necessary.
- Coordinate with procurement and technical teams to align spare parts inventory with service requirements.
- Maintain compliance with company policies, safety procedures, and regulatory standards.
- Establish and track service KPIs, such as customer satisfaction, response/resolution time, and inventory accuracy.
- Ensure prompt resolution of escalated customer issues and complaints.
- Prepare and present periodic reports on service performance, customer feedback, and inventory levels.
- Drive continuous improvement initiatives to enhance service center operations and customer experience.
Qualifications
- B.Sc. / HND in Business Administration, Supply Chain, or related field. A Master’s degree is an added advantage.
- 5–7 years of experience in customer service or service operations, with at least 2 years in a managerial role.
- Proven experience overseeing inventory or spare parts operations is highly desirable.
- Strong leadership, team management, and conflict resolution skills.
- Excellent communication, analytical, and organizational abilities.
- Proficiency in Microsoft Office Suite and ERP/inventory management software.
Method of Application
Interested and qualified candidates should send their Resume to: [email protected] using the Job Position and preferred location as the subject of the email.
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