Rider Management Associate

Fez Delivery(Techstars ‘22)

Management & Business Development

We are seeking a proactive and organized Rider Management professional to oversee our delivery rider operations. The ideal candidate will be responsible for recruiting, onboarding, managing, and optimizing the performance of a team of delivery riders. This role is essential to ensuring timely deliveries, high rider satisfaction, and overall operational efficiency.

Key Responsibilities:

• Source, screen, and hire qualified delivery riders.
• Conduct orientation and training sessions.
• Ensure all riders meet compliance requirements (licenses, background checks, etc.).
• Monitor rider productivity, delivery times, and customer feedback.
• Analyze performance data and implement improvement plans.
• Address rider concerns and provide regular feedback.
• Coordinate with dispatch and operations teams to resolve issues in real-time.
• Enforce safety protocols and ensure all riders follow company policies.
• Maintain records of incidents, attendance, and vehicle maintenance (if applicable).
Resolve grievances and escalate issues as needed.

Requirements:

• Proven experience in rider, fleet, or delivery team management.
• Strong organizational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office or operations management software.
Ability to work in a fast-paced, dynamic environment.

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