Sterlin Glams Ikota Ajah Branch is searching for a Retail Security Officer who can deliver exceptional service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
Their primary responsibilities include preventing theft, monitoring entrances/exits, patrolling the store, and responding to incidents.
Key Responsibilities:
Preventing Theft:
Actively monitoring the store to identify and deter potential theft, including using CCTV, maintaining a visible presence, and intervening when necessary.
Monitoring Entrance and Exists:
Controlling access to the store to prevent unauthorized entry and exit, and to monitor customer behaviour for potential risks.
Patrolling the Store:
Regularly patrolling the premises, including parking lots, storage areas, and high-value item sections, to prevent vandalism, theft, and unauthorized activities.
Responding to Incidents:
Swiftly managing and responding to emergencies, such as medical situations or conflicts, by contacting emergency services or store management as needed.
Maintaining Order and Safety:
Ensuring a safe and secure environment for employees and customers by addressing any potential security concerns or violations.
Reporting Incidents:
Documenting and reporting any incidents, including theft, vandalism, or other unusual occurrences, for further investigation and action.
Providing Customer Service:
Assisting customers with any security-related questions or concerns in a helpful and professional manner.
Collaborating with Law Enforcement:
Working with local law enforcement agencies when necessary, providing assistance and information related to security incidents.
Additional Duties:
- Conducting bag checks.
- Enforcing store policies and procedures.
- Educating staff on security procedures.
- Performing security procedures such as metal detectors or bag checks.
- Monitoring video surveillance.
- Escorting individuals to specified locations
Skills and Requirements:
- Observation skills: Being able to identify suspicious behaviour and potential threats.
- Communication skills: Effectively communicating with customers, employees, and law enforcement.
- Conflict resolution skills: Calmly and professionally de-escalating conflicts and resolving disputes.
- Physical fitness: Being able to patrol the store and respond to incidents effectively.
- Reliability and professionalism: Maintaining a professional demeanour and demonstrating a strong work ethic.
- Ability to handle stressful situations: Responding calmly and effectively to emergency situations.
- MUST RESIDE IN AJAH AXIS
- MINIMUM QUALIFICATION OND
- MUST BE ABLE TO WRITE AND COMMUNICATE WELL IN ENLISH
- MUST BE ABLE TO WORK WEEKENDS AND HOLIDAYS ON SHIFT SYSYEM
Job Type: Full-time
Pay: ₦120,000.00 per month
Application Question(s):
- Please, where in Lagos do you live?