Retail sales officer

Stivlon Consulting

Sales

Job Title: Retail Sales Officer

Location: Lagos, Nigeria

Salary: ₦200,000 – ₦250,000 (Net Monthly)

Employment Type: Full-time

We’re seeking a proactive and organized Retail Sales Officer to manage showroom operations, track customer inquiries, and ensure an outstanding retail experience. The ideal candidate is detail-oriented, customer-focused, and comfortable juggling both backend and client-facing responsibilities.

Key Responsibilities:

• Oversee the organization and presentation of the showroom to meet high standards

• Ensure cleanliness of shelves and replacement of items post-client viewings

• Facilitate prompt replacement of purchased showroom items

• Track and manage weekly job orders for upholstery or production teams to meet retail targets

• Identify and resolve workflow constraints

• Ensure timely deliveries and installations for retail orders

• Follow up with clients after delivery and installation for feedback

• Maintain the PIQIT/Retail spreadsheet and ensure e-commerce listings are accurate

• Work with the store to capture and record inventory properly

• Accept only quality-checked products into the showroom

• Assist in product uploads and backend inventory tracking

• Maintain and update a digital tracker for customer inquiries across platforms

• Provide monthly tracker analysis reports

• Collate and share top 5 bestseller updates weekly and monthly with customer service

• Coordinate styled photoshoots with the marketing and design teams

• Notify admin team ahead of photoshoots for site readiness

• Post daily on WhatsApp stories and respond to customer inquiries on all platforms

• Support SMS pushes and manage follow-ups for complex queries

• Maintain a complete customer database for broadcast messages

• Stay updated on product knowledge and ensure showroom items are accurately tagged

• Prevent unapproved items from entering the showroom

• Ensure catalogues are uploaded to WhatsApp by customer service reps

• Assist in collecting client reviews to support future sales
  

Requirements & Skills:

• Strong organizational and multitasking skills

• Excellent verbal and written communication

• Attention to detail and customer service mindset

• Proficiency in spreadsheets and online product tools

• Ability to manage retail operations and back-office tasks effectively

• Experience in furniture or lifestyle retail is an added advantage
  

To apply, send your CV to [email protected]

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