We are seeking a passionate and experienced Restaurant Floor Manager in a fine dining environment to oversee daily floor operations while delivering exceptional customer experiences and coordinating entertainment activities. This role requires a hands-on leader with a strong background in hospitality, team management, and event coordination.
1). Guest Experience & Service Quality:
- Ensure every guest enjoys a seamless and memorable dining experience by
- delivering prompt, friendly, and professional service.
2). Team Management:
- Lead, train, and motivate front-line staff, including servers, bartenders, and hosts, to maintain exceptional service standards.
- Develop staff schedules to ensure efficient coverage during peak hours, special events, and entertainment nights.
3). Entertainment Coordination:
- Plan, execute, and manage entertainment activities (e.g., live music, themed nights, cultural showcases) that enhance the guest experience.
- Collaborate with external performers and vendors while ensuring all entertainment aligns with the restaurant’s brand and budget.
4). Operational Oversight:
- Oversee seating arrangements, reservations, and floor operations to ensure a smooth and efficient workflow.
- Monitor service performance and implement strategies to boost customer satisfaction and drive sales.
5). Sales & Revenue Growth:
- Identify and implement upselling opportunities through promotions, special events, and entertainment offerings.
- Collaborate with management to develop strategies for increasing customer retention and repeat business.
Must-Have Skills:
- Minimum 3 years’ experience as a restaurant floor manager in a fine dining setting
- Strong knowledge of fine dining operations and service standards
- Proven track record of delivering exceptional customer service
- Ability to coordinate entertainment activities to enhance guest experience
- A hands-on leader with a solid hospitality background and focus on revenue generation
- Effective team management and leadership skills
Compensation & Benefits:
- Monthly Salary: NGN 180,000
- Health Stipend
- 13th-month salary
- Leave allowance
- Accommodation Provided
Job Type: Full-time
Pay: ₦180,000.00 per month
Application Question(s):
- How many years of experience do you have as a floor manager in a fine dining restaurant?
- What is the name of the most recent fine dining restaurant you worked at as a floor manager?
- Briefly describe your responsibilities in that role.
- Do you have experience coordinating entertainment or guest events? (Yes/No – If yes, please give a short example)
- What city and area do you currently live in?
- Are you available to work full-time, including weekends and holidays? (Yes/No)
- What is your salary expectation?
- Do you have any certifications or formal qualifications in hospitality or management? (If yes, please specify.)
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