Resident Engineer

Tecpoint Global Solutions Limited

Engineering & Technology

Responsibilities:

Network Monitoring & Maintenance:

• Continuously monitor network performance, uptime, and service quality at the client’s site.
• Identify, diagnose, and resolve network faults, latency issues, and service disruptions.
Perform routine maintenance, software upgrades, and patch management on networking equipment.

Technical Support & Troubleshooting:

• Provide first-line and second-line support for all network-related issues at the client’s location.
• Handle fiber, microwave, and wired network troubleshooting, including CPE configurations.
Work with the NOC (Network Operations Center) to resolve escalated issues and ensure minimal downtime.

Installation & Configuration:

• Deploy and configure routers, switches, firewalls, and other network devices.
• Conduct fiber splicing, termination, and testing where required.
Ensure proper installation and documentation of all network components.

Client Relationship Management:

• Act as the primary technical contact for the client, ensuring prompt issue resolution and satisfaction.
• Maintain clear communication and regular status updates with the client’s IT team.
Provide guidance on network optimization and best practices.

Documentation & Reporting:

• Maintain accurate incident logs, service reports, and network diagrams.
• Generate weekly/monthly reports on network performance, issues, and resolutions.
• Document all troubleshooting steps and solutions for future reference.
Prepare and submit network monitoring and uptime report

Requirements:

• At least 1 year of experience
• HND in a relevant course of study