Manager, Communications

Who we are

EHA Clinics is a world-class comprehensive health care service provider located in Nigeria. We aim to bridge the gap between patients and healthcare services in any setting: the clinic, the home, or through innovative online and mobile solutions. All of our clinics are equipped with the latest healthcare technologies, and the most dedicated team of healthcare professionals, providing a unique range of patient-centric services.

Mission Statement

We are on a mission to deliver quality health care that is accessible, effective, and affordable. By leveraging technology and an exceptional team, we provide a superior experience, improved outcomes, and reduced pricing for our individual, family, and business members.

Core Values

Customer Experience: We deliver ever-increasing value and convenience to our customers and ensure they are treated with the utmost respect and service regardless of income or social status.

Quality & Safety: We strive to improve the health of our customers, their families, and our community. We will continuously improve our quality to provide the best available healthcare services according to the best available science.

We ensure our staff are trained to perform their duties safely and reduce the spread of infections. Our facilities and processes are designed to ensure maximum safety for our customers.

Our People: We invest in the well-being, training, and development of our staff.

Financial Stewardship: We work to reduce waste and maximize value to our customers, investors, and partners.

Impact: Ensure healthy lives and promote well-being for all at all ages: improved access, affordability, and quality of life.

Our services:

• Medical Services
• Research and Informatics
• Pharmacy
• Laboratory & Diagnostics
• Community Health (REACH Program)
• Telehealth and Telemedicine

Mission Objective

The Communications Department provides strategic and creative services in communications critical to achieving the organization’s mission through fostering effective stakeholder engagement, building brand awareness, and promoting the organization's key messages. Providing overall media support to EHA Clinics in scaling it’s mission.

Duties & Responsibilities

PURPOSE

• Lead digital execution and participate in digital campaigns—across email, website, print and social media—of programmes and projects across offices and Regions throughout the year.
• Provide strategic leadership to the Communications Team members.
• Develop and execute a multi-channel communications strategy and plan, driving a coherent and planned approach to producing communication and publications for EHA Clinics. Organize and streamline service offerings into customer friendly concepts
• Serve as editor, managing the publication process, ensure alignment with overall communications strategy. And leads crisis management in cases of bad publicity.
• Develop and execute social and print media campaigns for key days, themes, and priority upcoming content.

ENGAGEMENT

• Prepare and manage all communications material and work in collaboration with the communications team and other functions to ensure consistency of message and alignment of content.
• Supervise internal communication systems (newsletters, emails, corporate announcements).
• Develop and deliver a winning communications strategy and work closely with external agencies to plan and deliver proactive media relations, campaigns, as well as work with them to react to emerging/trending news stories when required.
• Seek regular opportunities for the Leadership Team to engage with major foundations, corporate partners, and other organizations on social media and curate up-to-date lists of key accounts.

DELIVERY

• Develop and monitor communications calendar, manage communications committees to align and receive prompt feedback on plans. Research and collect information and data for content and communications strategy.
• Coordinate and vett content for the EHA Clinic’s website including its blog, ensuring it is up-to-date and optimized for SEO, customer consideration, and conversion. Track and record media mentions related to EHA Clinics’ work
• Publish a variety of digital content with a focus on producing engaging web pages that are visually appealing and provide an overall rich experience for partners and visitors.
• Manage social ad campaigns and other promotions; track and share results for continuous improvement to targeting and segments. Ensure a detailed error-free reporting of activities, to the Leadership, occurring in the Communications team for timely and efficient publication on a monthly basis.

Targeted Specialized Knowledge

• A degree in Communications, Public Relations, Journalism, Marketing, or a related field is generally required. A master's degree is added advantage.
• Excellent ability to craft messages and engage audiences across different platforms.
• Ability to develop and execute communication strategies aligned with organisation goals.
• Expertise in PR tactics and maintaining brand consistency
• Above 5years experience in communications, PR, marketing, or media is often required. This includes experience managing communications campaigns, social media strategies, and public relations efforts.

Remuneration

EHA Clinics is committed to fair and competitive compensation for its employees. We want our team members in all locations to feel valued for their unique skills, expertise, and talents and remunerated accordingly, so we can attract and retain the best and most passionate people.

Key Areas of Note

Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.

Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.

Key Skills and Attributes

• Hold Computer literacy
• Excellent Communication and Customer Service
• Caring, Compassionate, Dedicated and Professional
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.