About Us:
We are a leading Financial Conduct Authority (FCA)-regulated debt purchaser committed to ethical debt recovery and customer financial rehabilitation. We partner with UK financial institutions to help customers regain control of their finances through fair, transparent, and supportive engagement.
The Opportunity:
We’re urgently seeking a highly skilled Loan Collection Specialist to join our Lagos-based team, servicing UK customers. If you’re an experienced collections professional with a track record of success, excellent communication skills, and the ability to work independently, we want you!
Key Responsibilities:
- Proactively contact UK-based customers via phone, email, and letters to negotiate repayment plans.
- Handle sensitive conversations with empathy, professionalism, and compliance with FCA regulations.
- Achieve monthly collection targets while maintaining high customer satisfaction.
- Document interactions accurately and update customer accounts in the system.
- Resolve disputes, offer solutions, and escalate complex cases when necessary.
What We’re Looking For:
✅ Atleast 2+ years of proven experience in loan collections/debt recovery (experience with UK customers is a plus).
✅ Exceptional English communication skills – clear, articulate, and persuasive.
✅ Self-starter attitude – you know collections inside out and need minimal supervision.
✅ Resilient and results-driven – able to meet targets while maintaining professionalism.
✅ Tech-savvy – comfortable using CRM systems and working with spreadsheets.
✅ Must reside on Lagos Island or nearby (commuting daily must not be an issue).
Why Join Us?
✔ Performance based incentives.
✔ Ethical collections environment focused on customer well-being.
✔ Opportunity to grow with a reputable UK-regulated business.
✔ Structured training on FCA compliance and best practices.
Job Types: Full-time, Permanent
Pay: ₦150,000.00 - ₦200,000.00 per month
Application Question(s):
- Do you have at least 2 years of Loan collection experience?
- Are you Available to resume Immediately?
- Do you have exceptional communication skills? Rate your fluency on a 1-10 scale
- will commuting to the office on the Island (Lekki) be a challenge for you?