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IT Support Engineer
Skache Integrated Services
Engineering & Technology
Lagos Full Time
IT & Telecoms NGN 150,000 - 250,000
Easy Apply
Job Summary
We are seeking a dynamic and results-driven IT Support Engineer to join our team. The successful candidate will be responsible for hands-on technical activities, good Networking and server management knowledge, outstanding problem solving and communication skills maintaining relationships with clients.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
- Interacting with customers is a significant part of this IT Rep role.
- Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue
- Installing and configuring Computer systems
- Carry out Network installation from Layer 1 to at least Layer 3
- Monitor logged tickets and identify potential issues proactively
- Maintain relationships with new and existing clients.
- Conduct product or service presentations to potential clients, highlighting features and benefits.
- Prepare regular technical reports for the team, Supervisor review, and meetings.
- Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration
Requirements:
- Knowledge and hands-on configuration of Active Directory
- Hands-on Kyocera and HP printing machines, both hardware and software
- Good understanding of computer systems
- Good knowledge/hands-on experience with CCTV Surveillance systems
- Good knowledge/ familiarity with Cisco, Sophos, and Microsoft 365
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