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Human Resource Manager
Grand Bezer Nigeria Limited
Human Resources
Abuja Full Time
Hospitality & Hotel NGN 150,000 - 250,000
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Job Summary
We are looking for an experienced Human Resources Professional to join our team. If you have what it takes, kindly send in your applications before the deadline.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
Requirements:
Talent Acquisition & Onboarding:
- Manage end-to-end recruitment for frontline staff (e.g., housekeeping, kitchen, front desk) and management roles.
- Collaborate with department heads to forecast staffing needs during peak seasons.
Employee Relations & Guest-Centric Culture:
- Foster a positive and professional working environment aligned with guest service excellence.
- Address staff grievances promptly and mediate internal conflicts with discretion and fairness. Promote team morale and service motivation through recognition and reward initiatives.
Training & Performance Management:
- Identify training needs for customer service, safety, and operational excellence.
- Organize regular training programs (e.g., guest handling, hygiene, soft skills). Coordinate performance appraisals and guide supervisors on performance coaching.
Policy Implementation & Compliance:
- Develop HR policies tailored to hospitality operations, shift work, and staff accommodation (where applicable).
- Ensure adherence to labor laws, safety regulations, and hygiene standards. Maintain up-to-date records of licenses, certifications (e.g., food handlers), and contracts.
Compensation, Rostering & Welfare:
- Oversee timely payroll processing and manage timekeeping/attendance systems, including rotating shifts.
- Monitor and manage staff scheduling to prevent understaffing or overtime abuse. Ensure staff welfare, including accommodation, uniforms, meals, and health support, is well managed.
Requirements:
- Education: Bachelor's degree in Human Resource Management, Business Administration, or a related field. Professional certification (e.g., CIPM, SHRM) is an added advantage.
- Experience: Minimum of 2–5 years of progressive HR experience, preferably in the hospitality industry.
- Recruitment Skills: Proven experience in recruiting and onboarding operational and service staff.
- Employee Relations: Strong interpersonal skills with the ability to handle staff grievances and build workplace harmony.
- Training & Development: Ability to identify training needs and coordinate staff development programs.
- Compliance Knowledge: Familiarity with labor laws, health & safety regulations, and HR best practices.
- HR Systems: Proficiency in using HRIS software, payroll tools, and attendance management systems.
- Communication: Excellent verbal and written communication skills.
- Adaptability: Comfortable working in a fast-paced, guest-focused environment with rotating shifts.
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