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Hotel Supervisor
Workpedia Africa
Hospitality & Leisure
Lagos Full Time
Hospitality & Hotel NGN 75,000 - 150,000
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Job Summary
We are seeking an experienced and dynamic Hotel Supervisor to oversee daily operations and ensure exceptional guest service standards across all hotel departments. The ideal candidate will lead manage front-line staff, and maintain the highest levels of hospitality while ensuring operational efficiency and guest satisfaction.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Guest Service Excellence
- Ensure all guests receive outstanding service that exceeds expectations
- Handle guest complaints, concerns, and special requests promptly and professionally
- Conduct regular walk-throughs to monitor service quality and guest satisfaction Maintain a visible presence in public areas to assist guests and address immediate needs
Requirements:
- Minimum 1-3 years of supervisory experience in hospitality, hotel operations
- Previous hotel or resort experience strongly preferred
- Experience with hotel property management systems (PMS) and reservation systems
- Professional appearance and demeanor
- Strong problem-solving and decision-making capabilities
- Detail-oriented with strong organizational skills
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