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Hotel General Manager
Sunniz Pride Consulting Global Resources Limited
Hospitality & Leisure
Port Harcourt & Rivers State Full Time
Hospitality & Hotel NGN 250,000 - 400,000
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Job Summary
We are looking to hire an Hotel General Manager is responsible for overseeing the overall operations, profitability, and reputation of the hotel. This includes managing staff, ensuring guest satisfaction, maintaining quality standards, developing business strategies, and ensuring compliance with health, safety, and legal regulations.
- Minimum Qualification : Degree
- Experience Level : Senior level
- Experience Length : 5 years
Job Description/Requirements
Responsibilities:
Operational Management:
- Oversee daily hotel operations, including front office, housekeeping, food & beverage, maintenance, and security.
- Ensure all departments operate efficiently while delivering excellent guest services.
- Conduct regular inspections of facilities to ensure standards are maintained.
Financial Management:
- Prepare and manage the hotel’s budget.
- Analyze financial reports and ensure revenue targets are met.
- Monitor expenses and implement cost control measures.
- Develop and execute sales and marketing strategies to increase occupancy and revenue.
Staff Management:
- Recruit, train, and supervise hotel staff.
- Set performance goals and conduct employee appraisals.
- Foster a positive work environment and ensure proper team collaboration.
- Handle staff concerns, conflicts, and disciplinary procedures.
Guest Services:
- Maintain high standards of customer service and guest satisfaction.
- Handle guest complaints and resolve issues promptly.
- Ensure guest feedback is collected and used to improve services.
Compliance & Safety:
- Ensure compliance with all hotel policies, licensing laws, health and safety regulations, and employment laws. Maintain security and emergency procedures.
Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.
- Minimum of 5+ years of experience in hotel management or a senior leadership role in the hospitality industry.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Financial acumen and experience with budgeting and forecasting.
- Proficiency in hotel management software and systems.
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