Job Title: Help Desk & Administrative Personnel
Employment Type: Full-Time
Job Summary
The Help Desk & Administrative Personnel is the first point of contact for students, faculty, and visitors at
The EDGAR International College (TEIC), providing front-line customer support while also performing
critical administrative tasks that ensure the smooth day-to-day operation of the college. This dual-function
role requires excellent communication, attention to detail, a customer-first attitude, and the ability to
manage multiple responsibilities in a fast-paced academic environment.
Key Responsibilities
Customer Service & Help Desk Support
- Respond to inquiries from students, parents, faculty, and staff via phone, email, and in person.
- Provide accurate information regarding admissions, programs, financial aid, academic schedules,
and student services.
- Troubleshoot and assist with minor IT issues, including login problems, student portal access, and
email support.
- Maintain a log of inquiries, issues, and resolutions, and ensure timely follow-ups.
- Escalate complex technical or policy-related issues to the appropriate departments.
Administrative Support
- Support daily administrative functions, including filing, data entry, document preparation, and
record management.
- Manage incoming and outgoing correspondence and maintain a professional front office
environment.
- Assist with student registration, documentation, and verification processes.
- Coordinate scheduling for meetings, appointments, and student service activities.
- Maintain and update internal databases, directories, and operational checklists.
Student & Faculty Support
- Help students and faculty navigate campus services and digital platforms (e.g., learning
management systems).
- Provide support during orientation sessions, campus events, exams, and registration periods.
- Manage front-desk supplies, forms, and general office inventory.
Skills & Competencies
- Excellent verbal and written communication skills.
- Strong customer service orientation and interpersonal skills.
- Ability to multitask and manage time efficiently in a dynamic environment.
- Familiarity with office equipment, software, and digital systems (Microsoft Office, Google Suite,
CRM or student information systems).
- Basic troubleshooting ability for common IT concerns.
Qualifications
- Bachelor’s degree preferred, or relevant equivalent experience in administration, customer
service, or office coordination.
- 1–3 years of experience in a similar help desk or administrative role.
- Experience in an educational environment is an added advantage.
- Strong organisational skills and attention to detail.
Work Schedule
- Full-time; flexibility to work evenings or weekends during peak periods such as registration or
college events.
Benefits
- Competitive salary and benefits package.
- Access to professional development and learning resources.
- Collaborative and growth-oriented work environment.
- Use of college facilities and participation in campus activities.
Job Type: Full-time
Pay: ₦120,000.00 - ₦150,000.00 per month
Expected Start Date: 15/07/2025