Head of Operations

ROLE DESCRIPTION

Job Purpose
Cordros Registrars Limited needs a Head of Operations who will supervise the operations team and handle the day-to-day operations of the business. Someone who understands the registrars' business and the financial services industry.

Responsibilities

• Ensure timely and error free regulatory reports
• Ensure adequate record keeping - Client's and company records.
• Drive 90% of service offerings using technology
• Demonstrate sound judgement and high degree of competence in execution leading to customer satisfaction rating of at least 90%.
• Prospecting new business

Job Requirements

Education

• A minimum of bachelor degree in relevant disciplines such as Business Administration, Management Sciences
• MSc, MBA will be an added advantage

Work Experience

• Minimum of 5-6 years' experience in same or similar role.
• Prior experience within the Financial Services and Registrars Business

Key Knowledge and Skills

Knowledge
The incumbent must have proficiency knowledge in the following areas:

• Good knowledge of Microsoft office suites.
• Must be able to handle a fast-paced environment and be able to make informed decisions.
• Knowledge of the tenets of a Registrar Business.

Skills
The incumbent must demonstrate the following skills:

• Excellent analytical, evaluative, and problem-solving abilities
• Ability to multitask and manage time effectively.
• Ability to work under pressure.
• Ability to work under pressure and take initiative
• Results driven.
• Must be able to handle a fast-paced environment and be able to make informed decisions.

Behavioral Attributes

• Adaptable, flexible, and able to thrive on challenges whilst handling a multitude of tasks and responsibilities

• Self-motivated with drive, energy and initiative.

• Integrity, honesty and total commitment to the requirement to maintain client confidentiality.

• A team player, who is willing and able to assist the team in meeting and exceeding its objectives.

• Excellent communication and interpersonal skills.

• Expected to display an appreciable measure of emotional intelligence.

Working Relationships

Internal

• Relationship managers, Finance team, Legal & compliance team and other colleagues within the Cordros group.

External

• Clients

Work Cycle

Physical Requirements

None Moderate Extensive
Lifting Required X
Computer use X