Job Description
Title: Front Desk Officer
Unit/Department: Administration
Directly reports to: General Manager
Summary of Position:
As a Front desk officer, you will be the first point of contact for our company. Our duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
Responsibilities:
· Greet clients as soon as they arrive
· Answer the phone in a timely manner and direct calls to the correct offices
· Create and manage both digital and hardcopy filing systems for all Guest
· Deal with bookings by phone, e-mail, letter, fax or face-to-face
· Complete procedures when Guests arrive and leave
· Prepare bills and take payments
· Take and pass on messages to Guests
· Deal with special requests from Guests
· Answer questions about what the hotel offers and the surrounding area
· Deal with complaints or problems
· Answer telephone calls and take messages or forward calls
· Schedule and confirm appointments and maintain event calendars
· Check visitors in and direct or escort them to specific destinations
· Inform other employees of visitors’ arrivals or cancellations
· Enter customer data and send correspondence
· Copy, file and maintain paper or electronic documents and records
· Handle incoming and outgoing mail
Receptionist top skills & proficiencies:
· Customer Service
· Overachieving Attitude
· Work Ethic
· Verbal and Written Communication
· Friendly
· Professional
· Adaptable
· Patience
· Problem Solving Skills
· Accuracy and Attention to Detail
· Integrity
· Interpersonal Skills
· Telephone Skills
· Microsoft Office Skills
· Listening
· Professionalism
· Customer Focus
· Organization
· Handle Pressure
Key Performance Indicators (KPIs)
§ Leadership: Lead by example.
§ Guest relationship: effective relationship with customers and handling of feed back
§ Professional Conduct: Having a positive attitude to work, and ability to work in line with company policies.
§ Integrity: Adheres to the company’s ethical standards/requirements in the normal course of duty. Honest and upright in all work and personal issues within the work environment.
§ Discipline: Enhancement of general discipline and work ethics in the organization as a whole.
§ Public relations responsibility: portray a good image of the company to the staff and outsiders.
§ Team Spirit: Instill team work and acceptance by operating an open door policy and management by group decision.
§ Effective Communication: Encourage the culture of writing, feedback and reporting to authority.
§ Motivation: Encourage the culture of service, respect, maturity, cleanliness, and commitment.
Job Type: Full-time
Pay: ₦80,000.00 - ₦100,000.00 per month