Fraud & Risk Analyst

Betway Africa

Accounting, Auditing & Finance

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Who We Are
We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.
At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.
Who We’re Looking For
We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.
Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.
Why we need you
We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.
The Fraud & Risk Analyst is responsible for monitoring, analyzing, and investigating payment transactions to identify and prevent fraudulent activities. This role ensures the integrity of payment processes by detecting suspicious patterns, resolving payment disputes, and mitigating financial risks. The analyst will work closely with cross-functional teams to ensure compliance with company policies, industry regulations, and anti-fraud best practices. This role plays a critical part in safeguarding revenue, protecting customers, and maintaining operational excellence through proactive fraud prevention measures, detailed reporting, and continuous improvement initiatives.
What You’ll Be Doing
As part of your role, your responsibilities will include:

• Adhere to corporate-wide and team-specific policies, procedures, and guidelines.
• Monitor and analyze deposits.
• Verify and approve withdrawal requests.
• Investigate flagged or alerted customer accounts generated by the Fraud framework.
• Identify, review, and analyze suspicious gaming activities.
• Block and unblock customer accounts following procedures and guidelines.
• Assess player activity and behavior from a responsible gaming and anti-money laundering perspective.
• Ensure KYC documents submitted by players are properly vetted and comply with company standards and SLA timelines.
• Ensure that tasks are performed in line with the compliance and legal obligations deriving from the respective jurisdictions.
• Investigate payment-related discrepancies, chargebacks, and disputes, and work collaboratively with internal teams and external stakeholders to resolve issues effectively
• Work closely with the Customer Service teams to address payment-related issues and resolve customer inquiries in a timely manner.
Any other ad-hoc tasks as required by the Team Lead.

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This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives
Essential Skills You’ll Bring To The Table
The necessary skills that we require for this role include:

• Strong attention to detail & accuracy skills
• Strong analytical & investigative skills
• Proficiency in fraud detection tools, payment platforms, and data analysis software
• Strong problem-solving and decision-making skills
• Ability to detect patterns, anomalies, and suspicious activity in transactions
• Strong knowledge of payment processing workflows and fraud prevention best practices
• Strong communication & report writing skills
• Strong interpersonal & collaboration skills to work with cross-functional teams
Ability to work effectively under pressure and manage multiple cases simultaneously

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Desirable Skills You’ve Got Up Your Sleeve
It would be great if you also have some the following skills:

• Previous experience in fraud analysis, risk management, or payment operations in fintech, banking, or e-commerce
• Understanding of chargeback processes, card scheme rules, and dispute management
• Familiarity with regulatory and compliance requirements related to anti-money laundering (AML), counter-terrorist financing (CTF), and data privacy
• Experience in using SQL or similar tools to query transaction data
• Knowledge of emerging fraud trends, social engineering tactics, and cybersecurity threats
Experience in developing and implementing fraud prevention strategies and policies

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Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.
These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
Innovation

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What You’ll Get Back
We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
HMO

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Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 17 countries, 85 nationalities, and 30 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.
It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.
Game on!

• Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
Shortlisted candidates may need to complete an assessment.

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This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
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