E-Channel Support Manager

Liquidcrest MFB

Sales

Job Title: E-Channel Support Manager

Location: Ilupeju, Lagos

Employment Type: Full-Time

Role Overview

We are hiring an experienced E-Channel Support Manager to oversee and maintain the smooth operation of all our electronic banking channels including Internet Banking, Mobile Banking, USSD, ATM, POS, and other self-service platforms. The role ensures optimal uptime, quick issue resolution, vendor coordination, and excellent customer experience.

Key Responsibilities

1. Oversee daily operations and support for all e-channels, ensuring availability and peak performance.

2. Lead incident resolution, system monitoring, and escalation management.

3. Coordinate with vendors and internal teams for upgrades, maintenance, and service improvements.

4. Monitor transactions, resolve failures, and ensure SLA compliance.

5. Provide technical support to branches and manage customer escalations.

6. Ensure compliance with regulatory, security, and operational standards.

7. Report on channel performance and recommend improvements.

Requirements

1. Bachelor’s degree in IT, Computer Science, Engineering, or related field.

2. Minimum 7 years in e-channel operations/support, with at least 2 years in a leadership role.

3. Strong knowledge of digital banking platforms, payment systems, and fintech operations.

5. Proven vendor management, problem-solving, and analytical skills.

6.Good leadership, communication, and teamwork abilities.

7. ITIL, PMP, or e-payment certifications are an advantage.

Application Closing Date: 21st August, 2025

How to Apply: Send CV to [email protected] cc: [email protected] using “E-Channel Support Manager” as the subject.

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