Customer Experience manager

Workcentral | Full time

Customer Experience manager

Ilupeju, Nigeria | Posted on 02/11/2025

check(event) ; career-website-detail => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#131313;border-color:#131313;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> check(event)" mousedown="lyte-button => check(event)" final-style="background-color: #fff; color:#131313;border-color:#131313;" final-class="lyte-button lyteColorBtn" lyte-rendered=""> {​{getI18n("zr.cw.sh.job")}

• } openurl(event)">
• openurl(event)">
• openurl(event)">
• openurl(event)">
• openurl(event)">
• copyLink(event)">
• load_list_page(event)"> Job listin
• gJob detail
  
  

sJob Informatio

• nDate Opened 02/11/2025
• Job Type Full time
• Industry IT Services
• Work Experience 1-3 years
• Salary Competitive
• City Ilupeju
• State/Province Lagos
• Country Nigeria
• Zip/Postal Code 100252
  
  

Job Descriptio

nWe are seeking a dynamic and customer-focused Customer Experience & Front Desk Manage r to oversee front desk operations, ensure excellent customer service delivery, and enhance overall client satisfaction. This person will be responsible for managing reception duties, handling inquiries and ensuring a seamless and professional first point of contact for our organization

.Key Responsibilitie

• sFront Desk Management
• :Oversee daily front desk operations, ensuring a welcoming and professional environment
• .Greet and assist visitors, clients, and vendors courteously
• .Manage incoming calls, emails, and inquiries efficiently
• .Creating/ generating content from their location following the lead of the overall Social media manager
• Customer Experience & Satisfaction
• :Develop and implement strategies to improve overall customer experience
• .Address customer inquiries, concerns, and complaints promptly and professionally
• .Conduct periodic customer satisfaction surveys and analyze feedback for improvement
• .Administrative & Operational Support
• :Maintain accurate records of customer interactions and front desk operations
• .Manage appointment scheduling, bookings, and visitor logs
• .Ensure front office cleanliness and organization always
• .Team Coordination & Supervision
• :Train and oversee front desk staff or support personnel as needed
• .Ensure adherence to company policies and customer service protocols
• .Collaborate with other departments to optimize customer engagement
• .Brand Representation & Customer Relations
• :Act as a brand ambassador, ensuring that company values are reflected in all interactions
• .Foster strong relationships with clients, ensuring a positive and lasting impression
  

.Requirement

sSkills & Qualifications

• :Educational Background: Bachelor’s degree in Business Administration, Hospitality, Communications, or a related field
• .Experience: Minimum of 2 years of experience in customer service, front desk management, or a related role
• .Communication Skills: Excellent verbal and written communication skills
• .Interpersonal Skills: Strong ability to engage and build rapport with customers and visitors
• .Problem-Solving: Ability to handle complaints, resolve issues, and provide timely solutions
• .Organizational Skills: Strong multitasking ability with keen attention to detail
• .Technical Proficiency: Proficient in Microsoft Office Suite, CRM software, and office management tools
• .Leadership Abilities: Experience in supervising and managing front desk personnel or support teams
• .Professionalism: Excellent grooming, etiquette, and customer-first mindset
• .Flexibility: Willingness to work flexible hours as needed
  
  

.Benefit

sBenefits

• :Competitive salary and performance-based incentives
• .Career development opportunities
• .A dynamic and collaborative work environment
  
  

.check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#131313;border-color:#131313;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">