Therapeutic Area Lead OTS, SSA

• Support the development of an effective sales team through training and coaching or management of key commercial programs.
• Be accountable for driving and optimizing profitability and market share growth.
• Elaborate on local strategy and tactical plans and ensure their implementation; this includes developing close relationships and calling on targeted customers as well as executing field activities.
• Manage Project development in performance and adjust plans accordingly.
• Support on development and implementation of customer-centric and patient-centric programs which create value to key customers and stakeholders so as to maximize Novartis access and market share.
• Actively seek business opportunities, based on a clear and full understanding of products and territory accounts.

Major accountabilities:

• • Required to travel regionally for customer visits.
  • Accountable for achieving agreed sales, productivity and performance targets.
  • Creates and executes business plans to drive this achievement and is responsible for execution of brands’ strategic and tactical plans in line with company strategy and standards.
  • Works independently to maintain existing clients and to develop new business opportunities.
  • Manages and optimizes effective allocation of resources to deliver required business results.
  • Manages area sales and expense budgets.
  • Become a consultant for Brand-Teams and Customer Facing roles to help them to embed an Omni-Channel congress & event strategy as part of their business processes (Brand Plans & Account Plans) customized according to the need of the individual stakeholder.
  • Monitor, revise and analyze impact, define new omnichannel KPIs to optimize customer engagement, maximizing the customer experience
  • Manages relationships with key accounts’ decision makers, medical experts, patient associations; and other colleagues across business functions to achieve desired results.
  • Integrates and assess Global/Regional congress and event strategies and tactics as well as shares Best Practices with them.
  • Masters product knowledge and disease area knowledge.
  • Gathers and is updated on required information regarding the market, key competitors’ market data, pricing intelligence, key accounts etc.
  • Ensures Excellency in Customer Satisfaction and Customer Services.
  • Complete all reporting and administrative requirements in a timely and accurate manner.
  • Operates within Novartis compliance, policies and procedures; and creates a culture that ensures all reports, direct and indirect, do the same. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Key performance indicators:

• • Achievement of sales revenue and market share targets vs plan
  • Management of operating expenses within agreed budgets through effective monitoring and
reporting systems

• • Customer Satisfaction and Key accounts relationship maintenance within the Assigned
territory

• • Field force efficiency, Product launch Success Rate
  • Support patient and customer centric programs
  • Customer Experience performance within the assigned territo

Minimum Requirements:
Education & Qualifications
University degree in Science and/or business marketing or Equivalent is preferred

Work Experience:

• • Able to understand changing dynamics of pharmaceutical industry
  • Market Knowledge and Network is desirable
  • Pre-launch activities
  • Sales in Healthcare / Pharma / related business
  • Experience with Innovative pharmaceuticals or medical products market, preferably in Oncology, Transplant and Sickle Cell Disease
  • Successful in-person and virtual customer facing experience in healthcare/pharma sector
  • 3 - 5 years’ Sales and Operational experience in customer-facing roles
  • Demonstrated operational skills and performance delivery, ideally in leading transformational change
  • Establishing and managing strategic partners
  • Excellent analytical, strategic and KPI measurement combined with strong Marketing / Project Management skills
  • High drive for superior results, process improvement and simplification
  • Excellent collaboration skills – ability to partner across suppliers, internal functions and other regions

Skills:

• • Innovative and strategic thinking
  • Digital Skills – Presentations (via PowerPoint and MS Teams)
  • Analysing sales data – via Excel
  • Interpersonal skills / Emotional Intelligence
  • Negotiation / Influencing skills
  • Coaching techniques / Situational Leadership
  • Planning and decision making
  • OnCore/DICE/OnE Coach
  • Conflict management
  • Art of listening and Emotional intelligence.
  • Effective Delegation
  • Business planning
  • Creating a Healthy Culture
  • Data analytics
  • Cross-functional collaboration

Languages :

• English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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