Technical Writer

Duplo

Marketing & Communications

Duplo is a Lagos-based fintech startup that enables businesses in Africa automate their spend management, simplify cross-border payments, and control business finances all on one platform.

We want to make B2B payments as simple as P2P payment apps. Most business payments in Africa are made offline….yikes. We are on a mission to transform this. We are backed by top investors, including Tribe Capital, Commerce Ventures, Liquid2 Ventures, My Asia VC, Soma Capital, YCombinator, Oui Capital, and others.

This is a unique opportunity. You'll have the responsibility and resources to take a significant part in the creation of a paradigm-changing product that will impact millions.

Responsibilities

• Develop, write, and maintain comprehensive technical product documentation for payment APIs, expense workflows, and related platform features.
• Create developer-focused content such as API reference guides, integration tutorials, code samples, and troubleshooting guides.
• Collaborate closely with engineers, product managers, and subject matter experts to gather information and clarify technical concepts.
• Translate complex technical information into clear, accessible, and engaging language for both technical and non-technical audiences.
• Organize and structure content for easy navigation and quick reference, ensuring consistency and adherence to style guides.
• Leverage visual aids (diagrams, flowcharts, screenshots) to enhance understanding of workflows and API usage.
• Review, edit, and proofread documentation for accuracy, clarity, and completeness; ensure compliance with industry standards.
• Monitor user feedback and analytics to identify areas for improvement, updating content as products and APIs evolve.
Stay current with best practices in API documentation, automated generation of technical documentation, technical writing, and fintech industry trends.

Technical & Professional Requirements

• Minimum of 5 years of experience in technical writing, preferably in fintech, B2B SaaS, or API-driven environments.
• Proven experience creating API documentation, with a strong understanding of REST, JSON, and web services.
• Ability to read and interpret code (e.g., Python, JavaScript, or similar) and technical specifications.
• Proficiency with documentation tools such as Markdown, Git, Swagger/OpenAPI, and Postman.
• Strong written and verbal communication skills, with exceptional attention to detail and accuracy.
• Bachelor’s degree in Technical Communication, Computer Science, Information Technology, or a related field (or equivalent experience).
• Experience collaborating in cross-functional teams and gathering technical information from diverse stakeholders.
Ability to manage multiple projects and meet deadlines in a fast-paced, evolving environment.

Preferred Qualifications

• Experience in payments, expense management, or financial technology domains.
• Familiarity with SDLC/PDLC and agile product development workflows.
• Previous experience with user research, content analytics, and continuous documentation improvement.
Demonstrated storytelling approach to technical writing, making complex topics engaging and accessible.

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