Job Summary
We are seeking a results-driven and experienced Senior Sales Associate to join our retail team.
The ideal candidate will have a strong background in retail sales (preferably in furniture or
lifestyle/home categories), a passion for customer satisfaction, and proven leadership
capabilities. This role will oversee the performance of the sales team, ensuring that both in-store
and online targets are consistently met, and act as the right hand to the Head of Retail in driving
store performance and sales strategy.
Key Responsibilities
- Supervise and guide the sales team, ensuring all members meet or exceed their individual
and team targets.
- Lead by example by engaging clients, closing sales, and managing customer relationships.
- Track and report sales performance, team activity, and store trends to the Head of
Retail.
- Maintain a strong understanding of IO Furniture’s product offerings to provide expert
guidance to customers and staff.
- Ensure that all product listings are correctly uploaded, described, and updated on the e-
commerce platform, coordinating with internal teams to maintain accuracy.
- Resolve customer issues efficiently and professionally, providing quick, practical
solutions.
- Provide ongoing support and training to sales team members, fostering a culture of high
performance and service excellence.
- Assist in merchandising and showroom layout to optimize sales opportunities.
- Use Microsoft Office tools (Excel, Word, PowerPoint) to prepare reports, team
schedules, and sales tracking.
- Work closely with marketing and inventory teams to align promotions, stock availability,
and customer engagement strategies.
- Building new client lists and identifying retail opportunities.
Requirements & Qualifications
- Bachelor’s degree in business, Sales, Marketing, or related field.
- Minimum of 5 years of retail sales experience, with at least 2 years in a supervisory or
senior sales role.
- Experience in a furniture or interior design company is highly desirable.
- Proven ability to sell effectively and meet targets consistently.
- Strong people management skills, with the ability to motivate and guide a team.
- Excellent communication, negotiation, and problem-solving abilities.
- Proficient in Microsoft Office Suite, especially Excel and PowerPoint.
- Familiarity with e-commerce platforms and product content management is an added
advantage.
- Strong organizational skills and attention to detail.
Job Type: Full-time
Application Deadline: 02/09/2025
Expected Start Date: 08/09/2025