Guest Experience & Service Standards:
- Supervise day-to-day hotel operations across departments (front office, housekeeping, food & beverage, etc.).
- Ensure excellent guest satisfaction by addressing concerns promptly and maintaining high service standards.
- Oversee staff scheduling, training, and performance evaluations to maintain efficiency.
- Monitor compliance with hotel policies, standard operating procedures, and brand guidelines.
- Ensure smooth coordination between departments to deliver seamless guest experiences.
Financial & Performance Oversight:
- Assist in budget management, expense control, and revenue optimization.
- Monitor operational KPIs such as occupancy rates, guest satisfaction scores, and staff productivity.
- Prepare and present operational reports to senior management.
- Implement cost-saving measures without compromising quality or guest satisfaction.
Staff & Culture Management:
- Foster a positive work environment to keep staff motivated and engaged.
- Resolve conflicts and ensure fair staff treatment.
- Coordinate staff development programs and cross-training opportunities.
Job Type: Full-time
Pay: ₦80,000.00 - ₦150,000.00 per month
Ability to commute/relocate:
- Nnewi: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher National Diploma (Preferred)
Experience:
- work: 3 years (Preferred)