- The ideal candidate will become an integral part of their dedicated team, to contribute to the growth and success of their store.
- The Operation and Ecommerce officer will be responsible for overseeing the entire business operations, ensuring a lean operation is maintained, engaging with potential customers, and converting these leads into sales.
- This role requires excellent communication skills, a strong digital background, and a passion for eCommerce.
Responsibilities
- Create and implement the strategy for sales, including cross-sell and Up-sell of all products and services, in house and online to current and potential customers
- Manage customers satisfaction, through right product delivery, on-time delivery, in right quantity, to right location, with competitive and cost saving delivery through 3PL to customers
- Create initiatives and new business ideas and initiatives that would boost sales
- Responsible for the business inventory & replenishment management (online & offline)
- Maintains online presence with high points on digital marketing
- Follow up on outstanding payments & negotiated transactions
- Liaise with other sales team member on customer orders interfacing between client & company
- Have product knowledge to effectively provide advice to customers on what brand will suit their needs
- Maintain an excellent customer service and professional relationship between the organization, existing and potential customers
- Overseas the entire business Operations, ensuring a lean operation is maintained
- Products research and development
- Communicating new product developments to prospective & existing customers.
- Develop and manage budgets, control costs, and expenses
- Prepare and communicate to management, daily, weekly and monthly sales, and activities report in line with the company sales target.
- And other tasks as assigned by the management.
Job Requirements
- HND/ BSc Degree preferably in Business Administration, Marketing, or a related field.
- At least 1 year of experience in e-commerce, sales, operations, or a related field.
- Proficiency in using e-commerce platforms, inventory management systems, and digital marketing tools.
- Experience in creating and implementing sales strategies, A strong drive to achieve sales targets and business goals.
- Understanding of order fulfillment processes, customer service and problem-solving
- Experience working with third-party logistics (3PL) providers to ensure cost-effective and efficient delivery.
- Innovative mindset to generate new business ideas and strategies
- Ability to follow up on outstanding payments and negotiate transactions effectively.
- Proficiency in preparing and communicating sales reports (daily, weekly, monthly) to management.
- Ability to deliver tasks with minimal supervision, openness to learning and ability to lead by example.
- Attention to detail to ensure accuracy and quality in all aspects of the business.
Salary
N100,000 Monthly Plus Performance Incentives.