- Our client, a reputable firm in the ISP sector, is recruiting for the role of NOC Engineer to join their team.
- The ideal candidate will be responsible for monitoring and maintaining the performance of network systems, ensuring round-the-clock service availability, and escalating issues when necessary to ensure uninterrupted network operations.
Key Responsibilities
- Perform general system administration tasks across all network elements
- Detect and address potential issues affecting system performance or customer satisfaction
- Proactively monitor network and system performance
- Analyze traffic data/trends and escalate concerns to the network design authority
- Escalate unresolved issues to third-level support (Problem Management Team)
- Conduct 24/7 network surveillance and respond to both network- and customer-reported issues
- Take ownership to resolve all issues promptly and efficiently
- Utilize network monitoring/management tools for problem resolution
- Monitor service levels of key suppliers and report SLA breaches
Education & Qualifications
- HND / B.Sc Degree in Computer Engineering, Telecommunications, or related field
- Strong communication skills (written and verbal)
- Solid, fact-based decision-making ability under pressure
- Cisco CCNA/CCNP certification
- Ability to manage Cisco switches
- Ability to thrive in an international, multicultural, and high-pressure environment
- Technical experience in telecom or network operations
- Good understanding of wireless communication technologies
- Willingness to work in a 24/7 shift rotation.
Method of Application
Interested candidates should send their CV to: resource@willerssolutions.com using “NOC Engineer” as the subject of the mail