New Education Consult - Our client, a reputable International School located in Lagos (Mainland), is recruiting proactive and knowledgeable candidates to provide first-line technical support across the school community and maintain the functionality, security, and efficiency of our IT systems and infrastructure in the capacity below:
Job Position: IT Support Officer
Job Location: Lagos Mainland, Lagos
Employment Type: Full-time
Main Duties and Responsibilities
- Provide the first point of IT Support contact for all Wellspring College staff, covering all hardware, software, and associated peripherals.
- Deploy computers, school technology, and associated peripherals including new installations and redeployment of existing equipment.
- Install and configure operating systems and software to agreed standards.
- Manage the local area network and internet connection.
- Maintain existing equipment to standards, by performing upgrades, new installations, and carrying out routine procedures.
- Assist in the compilation and maintenance of an accurate inventory of hardware and software, and ensure that records are kept up-to-date within the service desk system.
- Give technical support to the school’s CCTV system.
- Ensure network security through the installation of appropriate hardware and software, as well development of IT policies.
- Manage the school’s Student management software and learning management system.
- Work with colleagues to monitor the performance of the college’s systems, ensuring that issues are appropriately escalated and resolved.
- Provide technical assistance to project teams and undertake technical project roles when required.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT Department.
- Provide at all times a professional, courteous, and rapid response to individual users.
Job Specification
- Minimum of B.Sc in in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of relevant work experience in IT support or systems administration.
- Strong knowledge of PC hardware, software, and peripherals.
- Familiarity with current operating systems, protocols, and IT standards.
- Hands-on experience with TCP/IP, routers, switches, and firewalls.
- Practical experience with Mikrotik RouterOS, Winbox, and User Manager.
- Proficiency in supporting Microsoft Office, Google Workspace, and cloud-based applications.
- Knowledge of Android OS, smartphones, LAN/WiFi configuration, and security best practices.
- Experience in supporting diverse IT systems, troubleshooting, and training users.
- Excellent communication and writing skills.
- Strong customer service orientation.
- Good research and problem-solving skills.
- Team player with a professional attitude and willingness to learn.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: neweducationconsult@gmail.com using Job Position as the subject of the email.