Hospital (Clinics) Manager

mDoc is digital health start up that leverages behavioral science, data, technology and quality improvement methodologies to improve access to quality healthcare for people with chronic health needs in sub-Saharan Africa. We are seeking an all-star product suite lead to join our team. Our ethos is etched in the belief that augmenting the healthcare & technology landscape is paramount to helping Africa unlock its true potential. We are on a mission to transform how African healthcare consumers receive the support they need to live longer, healthier, happier and more productive lives.

We are recruiting to fill the position below:

Job Position: Hospital (Clinics) Manager

Job Location: Lagos
Employment Type: Full-time

The Position

• We are seeking a dynamic and organized individual to join our team as a Clinic Hubs Manager.
• This pivotal role involves overseeing all aspects of personnel and patient experience across our network of 6 health hubs (mini clinics).
• The coordinator will be instrumental in driving patient traffic, enhancing patient volume, delivering exceptional care experiences, generating revenue and ensuring effective data tracking.
• Moreover, this role plays a critical part in our mission to support low-income communities in achieving healthier lives through community outreach initiatives. In this position, you will be a part of the team cohort overseeing the hub and outreach operations execution at mDoc. Ideally you have have managed a clinical practice for several years understanding a focus on impact and business revenue.
• You will work closely with external stakeholders including government, funders, corporates and more.
• You will be expected to have great communication skills and a background in health.
• You will be expect to provide supportive oversight to a number of projects ensuring the operations are seamless and helping to interface with external stakeholders in and out of the country.
• Along with the mDoc leadership team, you will cultivate an environment reflecting the values of mDoc Healthcare, including respect for our members and team members.
• Providing optimal member-centred care and experience is of critical importance to mDoc so we are looking for people who embody this in mind and action.
• You must be data-driven or willing to be data-driven. Given we are a technology firm; you will use digital tools to work plan, manage projects track, predict our success as well as manage our members and customers. Also, given mDoc is a startup, there will likely be some fluidity to responsibilities.

Hub Management:

• Manage day-to-day operations of 6 health hubs, ensuring smooth functioning and adherence to operational standards.
• Coordinating community outreach events - a standardized form of outreach
• Oversee personnel at each hub, ensuring a high level of patient care and operational efficiency.
• Implement strategies to drive patient traffic and increase patient volume at each hub

Patient Experience and Care Delivery:

• Ensure delivery of excellent quality patient care experiences consistent with company standards.
• Monitor patient feedback and implement improvements based on feedback and data analysis.

Revenue and Profit Focus:

• Ensuring all hubs break even.

Data Tracking and Analysis:

• Track key performance indicators (KPIs) related to patient traffic, volume, and patient satisfaction.
• Utilize data insights to optimize hub operations and outreach strategies.

Community Outreach:

• Plan, coordinate, and execute community outreach events multiple times per week.
• Ensure outreach events reflect the company's brand and values, maintaining consistency and professionalism.
• Foster relationships with community stakeholders, including churches and local organizations, to enhance brand presence and community engagement.

Team Management:

• Coordinate internal teams to staff outreach events effectively without disrupting daily operations.
• Provide guidance and support to ensure team members are aligned with outreach goals and responsibilities.

Brand Ambassadorship:

• Represent the company at community events and ensure a positive brand perception.
• Uphold the company's values of inclusivity, accessibility, and commitment to improving health outcomes for low-income populations.
• Work closely with the manager on strategy and execution of the projects.

Method of Application
Interested and qualified candidates should send their Resume or CV and a 1-2 paragraph response in their email indicating why this job is compelling to you to: recruiting@mymdoc.com using the Job Title as the subject of the email.