- Primary contact for external vendor(s)/partner(s) and internal stakeholder
- Initial point of escalation for internal and external stakeholders on Vendor Management Issues
- Collaborate with Business Units/Category Managers to identify vendor/partner candidates who can deliver the required services/resources for an assigned service/supply of goods
- Coordinate the collection and analysis of relevant performance metrics (e.g. KPIs/KQIs) with Category Managers/Business Unit
- Responsible for monitoring and managing key performance metrics for vendor(s)/partner(s) to continuously evaluate performance
- Interpret internal stakeholder needs, collaborate with and provide guidance to vendor(s)/partner(s) to assure new capabilities and services are developed to meet identified internal needs
- Monitor and report on the performance of key strategic vendors to ensure delivery in line with contractual obligations and performance metrics
- Evaluate potential suppliers using developed and agreed criteria to support alignment and understanding of the expectations and requirements of engagement
- Manage outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and challenges
- Identify ways to improve performance and relationship with Vendors
- Co-ordinate the Risk classification of vendors (where relevant) with the Category Management Team
- Develop general contract management initiatives
- Supervise Vendor Management Team
- Engage with Compliance Team on vendor regulatory requirements
- Analyze Vendor performance data to identify opportunities for overall improvement
- Monitor poor performing vendors to watch list and for major incident reported, investigate and recommend for Blacklisting
- Undertake any other responsibilities as requested by the Head of Department, in accordance with the scope and responsibilities of the role
- Comply with the principles and policies in the Information Security Hand book of the Ban
Job Requirements:
- Bachelors Degree in any related field
- Masters' Degree would be an added advantage
- Minimum of 10 - 13 years of experience in a similar role