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Guest Service Assistant
E-Hotels Transit Bnb Limited
Hospitality & Leisure
Lagos Full Time
Hospitality & Hotel NGN 75,000 - 150,000
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Job Summary
The Guest Service Assistant provides essential support to the front office and guest relations team by assisting guests with inquiries, requests, and basic needs. This role ensures smooth day-to-day guest interactions and contributes to a high standard of service and hospitality.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Entry level
- Experience Length : 1 year
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Welcome guests and assist them with check-in and check-out procedures.
- Respond to guest inquiries in person, by phone, or email professionally and promptly.
- Handle basic administrative and clerical tasks (e.g., filing, data entry, managing bookings).
- Provide information about hotel facilities, local attractions, and services.
- Assist in managing guest luggage and arranging transportation services when needed.
- Deliver requested amenities (e.g., towels, toiletries) to guest rooms when required.
- Record and relay guest complaints or requests to the appropriate department.
- Support VIP or group check-ins and coordinate with other team members.
- Maintain a tidy and organized reception or guest services area. Help monitor and maintain stock of brochures, maps, and hospitality items.
Requirements:
- High school diploma or equivalent; a hospitality qualification is a plus.
- Previous experience in customer service, preferably in hospitality.
- Friendly, professional, and well-groomed appearance.
- Strong communication and interpersonal skills.
- Ability to multitask and remain calm in a fast-paced environment.
- Basic computer skills; knowledge of hotel systems is a bonus.
- A positive, proactive attitude and willingness to learn.
- Flexibility to work various shifts, including weekends and holidays