Group Head Banking Platform

Trusoft Limited

Accounting, Auditing & Finance

JOB TITLE: GROUP HEAD, BANKING PLATFORMS
DIRECTORATE: TECHNOLOGY
GROUP: BANKING PLATFORMS
DEPT:
Employment type: Full-time
JOB TYPE: Onsite
JOB GRADE:
JOB OBJECTIVE(S)
Lead the strategic development, implementation, and management of banking platforms to ensure seamless, secure, and scalable transaction processing, payment integrations, and compliance with industry standards.
Drive operational excellence, innovation, and team performance to deliver best-in-class banking services for merchants, financial institutions, and end-users.
DUTIES & RESPONSIBILITIES

• Oversee the end-to-end management of banking platforms, including transaction authorization, clearing flows, and fee calculations for merchants and partners.
• Develop and execute strategies for integrating banking platforms and ensuring relevant compliance.
• Lead platform updates, migrations, and new feature rollouts, ensuring minimal disruption and high scalability.
• Ensure compliance with PCI-DSS, PCI-PIN, and PCI-3DS standards and implement security protocols.
• Collaborate with cross-functional teams to resolve edge cases and optimize customer experiences.
• Mentor and lead a team of platform specialists, fostering a culture of innovation, accountability, and continuous improvement.
• Establish and monitor performance metrics and alerting systems to maintain >99.9% platform uptime and rapid issue resolution.
• Document processes, integrations, and compliance procedures, ensuring comprehensive guides for internal use and regulatory adherence.
• Act as a liaison between the organization, and external stakeholders (e.g., banks, vendors) to align on implementation and operational goals.
Drive automation of operational processes to enhance efficiency and reduce manual interventions.

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KEY PERFORMANCE INDICATORS

• 99.9% uptime for banking platforms and associated services.
• 100% compliance with regulatory frameworks
• 99% of platform incidents resolved within SLA timelines.
• Successful completion applicable regulatory audit and reports.
Accurate and timely documentation of all platform processes and integrations.

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JOB REQUIREMENTS

• Education: B.Sc./HND in Computer Science, Computer Engineering, or related field; Master’s degree or MBA is a plus.
• Certifications: ITIL, PMP, or CISSP required; Oracle, PostgreSQL, MSSQL, or MySQL certifications are a plus.
Experience: 10+ years in FinTech, banking platforms, or e-payment systems, with at least 5 years in a leadership role managing core banking, transaction switches or acquiring platforms.

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KEY COMPETENCY REQUIREMENTS

• Knowledge:
• Deep understanding of banking platforms and e-payment systems.
• Good knowledge of database management and ISO 8583.
• Behavioral
• Strategic and visionary leadership with a focus on innovation.
• Proactive, detail-oriented, and accountable for team and platform performance.
• Excellent interpersonal skills to build relationships with internal and external stakeholders.
• Skill/Competencies:
• Advanced troubleshooting and performance optimization for banking platforms.
• Proven ability to lead cross-functional teams and manage complex projects.
• Expertise in process automation, documentation, and performance monitoring.
• Strong written and verbal communication for stakeholder engagement and reporting.
Familiarity with Windows and Linux OS (Oracle Linux preferred) for platform operations

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REPORTING RELATIONSHIPS

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