DUTIES & RESPONSIBILITIES
- Investigates wide range of issues relating to customer complaints on service excellence, reported cases of misdirected funds or customer expected funds yet to be credited to customer accounts, issues relating to complaints lodged by solicitors on behalf of Customers.
- Investigations of complaints raised by regulatory bodies such as CBN, SEC Customer Protection Council etc. on behalf of customers.
- Investigates wide range of fraud cases such as cash suppression/ theft, fraudulent withdrawal, conversion/diversion etc.
- Generates investigation report for the review of Team Lead and Unit Head.
- Assists in prevention of operational lapses and system defects that facilitate fraud incident.
- Investigates staff related issues.
- Supports in follow up on the recovery from all fraud activities.
- Gathers data required in preparation of regulatory reports on fraud cases.
- Assist in preparation of reports on Frauds/Armed Robbery cases for the Board Audits & Risk Assessment Committee.
- Records and monitors attempted fraud incidents, data base for all cases and registers (fraud & general).
- Provides support to obtain management approval for the provisioning of fraud and /or restitution of customers' accounts.
- Prepares statutory returns for CBN/NDIC and other regulators for Team Lead, Fraud & General investigation's review.
- Minimize cases of referred investigation report to Team Lead Fraud & General Investigation for correction and approval.
- Provides accurate, complete and timely fraud report rendition to all levels of Management.
- Maintains the Security of all Information entrusted to us in the course of duty.
- Attends to issues bank-wide logged against Fraud & General Investigation on CA-Help desk, BPMS, CRM, Surface Mails etc.
- Achieve zero case of service complaints from external or internal stakeholders.
- Conclusion of fraud and general investigation within approved timelines.
JOB DESCRIPTION
- Education
Minimum Education: First Degree preferably in a Business-related discipline,
Higher degrees/Professional certification (such as ACA, ACIB, ACCA, CFE, CIA).
- Experience
Minimum experience – 6 years in General banking and Audit.