Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.
We are recruiting to fill the position below:
Job Position: Customer Service Officer
Job Location: Jigawa
Job Type: Full-time
Responsibilities
- Ensure effective and timely service delivery to customers at all customer service unit.
- Ensure efficient Turn Around Time (TAT)in line with service level agreements.
- Ensure timely and error free processing.
- Ensure timely execution of end-of-day procedures including reports.
- Ensure effective utilization- of-physical assets at the Customer Service Unit
- Recommend Process Improvements as it relates to Customer Service in a bid to ensure service efficiency and cost minimization.
- Ensure Zero Fraud Tolerance and Regulatory Infraction
- Effective Cost Management to ensure that Customer Service sub-units are efficient.
- Perform Account maintenance function which includes account upgrade and update, stop cheques, standing instruction, internet banking, Account restriction request and removal etc.)
- Drive digital adoption in the branch.
- Maintain and update customer files
Requirements
Education/Qualification
- A Bachelor of either Finance, Business Administration, Economics, or any related field.
Experience
- Minimum of 2 years of banking experience in Customer Service.