Job Title : Customer Service Intern (NYSC inclusive)
Location : Lagos, Nigeria (Candidates must reside on the Island)
Salary : ₦100,000 – ₦120,000 monthly
Employment Type : Full Time Internship On-site
About the Role
Naxawellness is seeking a proactive and articulate Customer Service Intern to support our growing client base. This role is perfect for a passionate NYSC member or intern who is eager to gain hands-on experience in customer service within a wellness and healthcare environment. You’ll be the first point of contact for our clients, responsible for ensuring a smooth and supportive customer journey across our various channels.
We’re looking for someone with excellent communication skills, a calm and empathetic approach, and a genuine interest in health and wellness.
Key Responsibilities:
Client Support: Respond to inquiries via phone, email, WhatsApp, and in-person with professionalism and warmth.
Issue Resolution: Handle customer concerns promptly, escalating where necessary while ensuring a positive client experience.
Follow-Up: Track customer issues and ensure timely updates and feedback are provided.
CRM Management: Log all interactions in our systems accurately for effective follow-up and reporting.
Customer Feedback: Collect and share customer insights with the team to improve products and services.
Cross-Team Collaboration: Work closely with the health, fulfillment, and sales teams to ensure a seamless experience for every client.
Qualifications & Requirements:
Education: Bachelor’s degree (completed or in progress via NYSC); disciplines such as Communications, Psychology, Business, or any relevant field are welcome.
Experience: Previous customer service or client-facing experience is a plus but not required.
Communication: Strong verbal and written communication skills are essential.
Tech-Savvy: Comfortable using email, WhatsApp, Google Workspace, and CRM tools.
Attitude: Positive, empathetic, and a good listener with a solution-oriented mindset.
Location Requirement: Candidates must reside on the Island (Lagos). Applications from mainland residents will not be considered.
What We Value:
Professionalism: Clear, respectful, and thoughtful communication at all times.
Empathy: A caring and compassionate approach to client concerns.
Responsibility: Taking ownership of tasks and follow-through.
Growth Mindset: Willingness to learn and improve through feedback.
Why Join Us?
At Naxawellness, we’re redefining women’s health through natural and science-backed wellness solutions. As part of our customer service team, you’ll help real people on their healing journey—every single day.
Meaningful Work: Support patients and clients at critical points in their wellness journey.
Team Culture: Work with a vibrant, collaborative, and mission-driven team.
Real Experience: Build a strong foundation in customer relations and communication.
Competitive Compensation: Earn ₦100,000 – ₦120,000 monthly, with room for growth based on performance.
To Apply:
Email your resume and a short cover letter to jennifer@naxawellness.com, explaining your interest and how you’d bring value to the customer experience at Naxawellness.
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