We are seeking a highly motivated and empathetic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing timely, professional, and effective support across various channels such as phone, email, chat, or social media. Your goal is to ensure customer satisfaction and contribute to an exceptional customer experience.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or other platforms
- Resolve customer complaints and issues efficiently and empathetically
- Maintain a thorough knowledge of company products, services, and policies
- Document all interactions and maintain accurate customer records in the CRM system
- Identify and escalate priority issues to the appropriate teams
- Follow up on customer interactions to ensure resolution and satisfaction
- Collaborate with internal departments to address customer needs
- Meet or exceed individual and team performance targets and KPIs
Requirements:
- High school diploma or equivalent; associate or bachelor’s degree preferred
- 1+ year of customer service experience, preferably in a fast-paced environment
- Excellent communication skills (verbal and written)
- Strong problem-solving abilities and a customer-focused mindset
- Comfortable using CRM systems and support tools (e.g., Zendesk, Salesforce, Freshdesk)
- Ability to multitask, prioritize, and manage time effectively
- A positive attitude and team player mentality
Preferred Qualifications:
- Experience in [industry, e.g., e-commerce, tech support, SaaS]
- Multilingual abilities are a plus
- Familiarity with help desk software and customer service best practices
Job Type: Full-time
Pay: ₦100,000.00 - ₦130,000.00 per month
Education:
- National Diploma (Preferred)
Experience:
- 10years: 2 years (Required)
Location:
- Lagos (Required)