Job Summary
We are seeking a dynamic, customer-focused, and highly organised Client Service Executive to join our growing team. The ideal candidate will be the first point of contact for clients, responsible for delivering top-notch customer service, managing travel requests, and ensuring a seamless travel experience from inquiry to completion.
Key Responsibilities
- Serve as the primary point of contact for clients, responding to inquiries via phone, email, social media, and walk-ins.
- Provide detailed travel information, suggest destinations, and create customized travel packages based on client needs.
- Manage travel bookings, including flights, accommodation, tours, and transfers.
- Handle visa processing guidance and documentation support.
- Resolve client complaints or issues promptly and professionally.
- Maintain accurate records of all bookings and client interactions using CRM software or travel management systems.
- Follow up on leads and convert prospects to paying clients.
- Collaborate with internal departments (operations, ticketing, and finance) to ensure smooth delivery of services.
- Build and maintain lasting relationships with clients to encourage repeat business and referrals.
- Stay up to date with travel trends, airline policies, and tourism regulations.
Requirements
- Bachelor’s degree in Tourism, Hospitality, Business Administration, or related field.
- Minimum of 3 years’ experience in a client service, travel consultancy, or sales role, preferably in the travel and tourism sector.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and travel booking platforms (e.g., Amadeus, Galileo, Sabre) is an added advantage.
- A positive attitude, team spirit, and customer-first mindset.
Qualified candidate should send their CV to: hr@travelkulture.com
Job Type: Full-time
Pay: Up to ₦200,000.00 per month