Client Relationship Specialist

Kkys Collection Agency

Customer Service & Support

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide accurate and helpful information about our products and services.
• Coordinate with internal teams to resolve complex issues.
• Investigate and resolve customer complaints and requirements.
• Collaborate with internal teams to resolve complex issues.
• Build and maintain positive relationships with customers.
• Identify opportunities to upsell or cross-sell products and services.
• Meet customer satisfaction targets and respond to customer feedback.
Analyze and report on customer service metrics to improve service delivery.

Requirements:

• Experience: 2 years of experience in customer service or a related field.
• Excellent communication, organizational, and time management skills.
• Ability to maintain confidentiality and discretion.
• Proficient in customer service software and technology.
• Strong problem-solving and analytical skills.
• Education: OND, NCE, or equivalent in any field.
• Customer Focus: Ability to prioritize customer needs and deliver exceptional service.
• Proactivity: Ability to anticipate needs, prioritize tasks, and take initiative.
• Flexibility: Ability to adapt to changing priorities, schedules, and requirements.
• Professionalism: Ability to maintain a professional demeanor and represent the organization positively.
• Proofread your application carefully to ensure error-free submissions.
• Showcase your relevant experience and skills in your resume and cover letter.
• Demonstrate your enthusiasm for the role and organization.